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You are viewing titles for CALIFORNIA STATE UNIVERSITY, DOMINGUEZ HILLS in the Management subject available through the ProQuest Dissertations & Theses Gradworks site.


A manual for turning customer complaints into opportunities to improve customer service and satisfaction in the service industry A quality approach to service recovery: A guide for the registered nurse A quality system framework for tennis racquet clubs: Development and use Activity-based costing and management: Total quality management solution to quality cost shortcomings of the traditional cost accounting systems An evaluation of the effects of the Baldrige criteria on hospital performance Applying production-related quality techniques to the human resource function of a service or knowledge-provision organization Applying quality methods to church management: Voice of the customer guide Approaches to maintaining a quality management system among five Kenyan organizations Assessing lean 5S as industrial laboratory culture change: Utilizing the ADKAR model and the PDSA concept for a sustainable 5S system Benchmarking: A quality tool for ensuring small hospitality business success Can design controls, as formulated in 21 CFR part 820.30, ensure that another poorly designed medical device like the Bjork-Shiley Convexo-Concave heart valve does not enter the market place? Defining the level of quality for an after-sales service program in the medical device industry Ensuring good quality practices in an unregulated service laboratory environment utilizing ISO 26000 Flying the friendly skies: Agenda setting and aviation safety following the implementation of the ISO 9001:2000 quality management system Guide to creating quality key performance indicators for the petroleum laboratory using ISO 17025 and ASTM D 6792 as a model Guidelines for the measurement of job stress in a generic call center History, evolution, and future of process improvement: An examination of Six Sigma, Lean, TOC, and TRIZ How medical device manufacturing organizations apply kaizen and lean philosophies for continuous improvement Implementation of Lean Six Sigma principles in an analytical research and development chemistry laboratory at a medical device company Implementation of Statistical Quality Control in a chemical process used to improve surface structure of wire assemblies Implementation of quality processes in support of a customer-oriented culture at a university continuing education unit Implementing lean initiative by starting with standardized work Implementing transparent supplier metrics Improving quality of services using Capability Maturity Model Integration for Services Internal quality audit program in the aerospace industry Key performance measurement for manufacturing organizations: Theories, practices and applications Lean Six Sigma deployment: Improving Green Belt productivity Linking cost of quality (COQ) with department of defense (DoD) contractors earned value management system (EVMS) cost reduction efforts Managerial gender stereotypes among culturally diverse college students Managing business changes in a resistive culture Managing quality risk during a pharmaceutical manufacturing facility closure Manufacturing process validation of new bottle filling, capping, sealing and labeling line for hematology reagents Maximizing innovation using Total Quality Management Process improvement using the Capability Maturity Model Integration (CMMI) Quality Management System implementation for repackagers of active pharmaceutical ingredients Quality assurance strategies for the organization in transition Servant leadership: An effective leadership model for achieving optimal financial performance and quality assurance excellence Study of the relationship of cultural diversity to the successful implementation of quality initiatives Successful implementation of lean through the effective use of employee training, empowerment, and workplace ergonomics The benefits of utilization of a quality scorecard in higher education The development of a structured on-the-job training program for a Quality Assurance Documentation department The economic value of total quality management in the automotive and U.S. air transportation industries The effect of cultural differences on the quality and productivity of a Japanese-owned company in the U.S. The impact of generational affiliation on perception in quality based decision making The implementation of Total Quality Management and Six Sigma for LBJ Tropical Medical Center in American Samoa to help improve Medicare and Medicaid survey outcomes The power of cooperation: How to deploy a contract wide task management system through the lens of ADKAR Using ISO 10018 guidelines for people involvement and competence to add value to AS9100, the Aerospace Quality Management System standard Utilizing ISO 10018:2012, Quality Management - Guidelines on People Involvement and Competence principles to enhance quality in a clinical laboratory setting