ProQuest Subject Index - Management at CALIFORNIA STATE UNIVERSITY DOMINGUEZ HILLS

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You are viewing titles for CALIFORNIA STATE UNIVERSITY DOMINGUEZ HILLS in the Management available through the UMI Dissertations & Thesis Gradwoorks site

Managing business changes in a resistive culture	The development of a structured on-the-job training program for a Quality Assurance Documentation department

Quality assurance strategies for the organization in transition	Guidelines for the measurement of job stress in a generic call center

Study of the relationship of cultural diversity to the successful implementation of quality initiatives	The impact of generational affiliation on perception in quality based decision making

Process improvement using the Capability Maturity Model Integration (CMMI)	A manual for turning customer complaints into opportunities to improve customer service and satisfaction in the service industry

Implementing lean initiative by starting with standardized work	Activity-based costing and management: Total quality management solution to quality cost shortcomings of the traditional cost accounting systems

Key performance measurement for manufacturing organizations: Theories, practices and applications	Implementing transparent supplier metrics

Can design controls, as formulated in 21 CFR part 820.30, ensure that another poorly designed medical device like the Bjork-Shiley Convexo-Concave heart valve does not enter the market place?	Manufacturing process validation of new bottle filling, capping, sealing and labeling line for hematology reagents

The effect of cultural differences on the quality and productivity of a Japanese-owned company in the U.S.	Flying the friendly skies: Agenda setting and aviation safety following the implementation of the ISO 9001:2000 quality management system

Applying production-related quality techniques to the human resource function of a service or knowledge-provision organization	History, evolution, and future of process improvement: An examination of Six Sigma, Lean, TOC, and TRIZ

How medical device manufacturing organizations apply kaizen and lean philosophies for continuous improvement	Maximizing innovation using Total Quality Management

Servant leadership: An effective leadership model for achieving optimal financial performance and quality assurance excellence	The benefits of utilization of a quality scorecard in higher education

An evaluation of the effects of the Baldrige criteria on hospital performance	Implementation of Lean Six Sigma principles in an analytical research and development chemistry laboratory at a medical device company

Benchmarking: A quality tool for ensuring small hospitality business success	Managerial gender stereotypes among culturally diverse college students

Lean Six Sigma deployment: Improving Green Belt productivity	Defining the level of quality for an after-sales service program in the medical device industry

Ensuring good quality practices in an unregulated service laboratory environment utilizing ISO 26000	Improving quality of services using Capability Maturity Model Integration for Services

A quality system framework for tennis racquet clubs: Development and use	Guide to creating quality key performance indicators for the petroleum laboratory using ISO 17025 and ASTM D 6792 as a model