The influence of employee engagement on organizational-level financial outcomes

by Lawrence-Ross, Joan P., Ph.D., CAPELLA UNIVERSITY, 2015, 210 pages; 3739506


The study was designed to explore the theory that the employee engagement constructs of trust, leadership, teamwork and communication are differentiating factors in companies that outperform industry peers. The study methodology and analysis followed Eisenhardt’s 1989 eight-step process of building theory from case study research. The study covered 21-years of information from 1993 to 2013 for 14 publicly traded U.S. companies. Within-pair, cross-pair and event analysis were utilized to identify patterned findings. The research findings confirmed the presence of trust, leadership, teamwork and communication employee engagement constructs at organization level, with leadership and trust descriptors consistently representing higher tagged performance level statements than the teamwork and communication engagement categories. Trust emerged as a distinctive differentiator between high and lower performing companies. The findings revealed companies with 15 or more consecutive profit years reporting higher representation of tagged statements on the trust engagement category relative to lower performing matched or cross-pair companies. The study findings signify a call to action for human resources, organizational development and talent management leaders to play a stronger role in understanding the psychological, behavioral and economic aspects of engagement at the organization level. With trust emerging as a top differentiator, there is an opportunity to invest in performance efforts to better engage employees and positively improve company performance. Based on the findings for the trust engagement category emerging as a differentiator between high and lower performing companies, researchers should be encouraged at the possibility of exploring the theory across other samples.

AdviserKaren Minchella
Source TypeDissertation
SubjectsManagement; Psychology; Organizational behavior
Publication Number3739506

About ProQuest Dissertations & Theses
With nearly 4 million records, the ProQuest Dissertations & Theses (PQDT) Global database is the most comprehensive collection of dissertations and theses in the world. It is the database of record for graduate research.

PQDT Global combines content from a range of the world's premier universities - from the Ivy League to the Russell Group. Of the nearly 4 million graduate works included in the database, ProQuest offers more than 2.5 million in full text formats. Of those, over 1.7 million are available in PDF format. More than 90,000 dissertations and theses are added to the database each year.

If you have questions, please feel free to visit the ProQuest Web site - - or contact ProQuest Support.