Phenomenological study of managers' perceptions in the evaluation of nontraditional workers' job performance

by Amaro, Frank C., Jr., Ph.D., CAPELLA UNIVERSITY, 2015, 162 pages; 3723034


The purpose of this study was to explore how managers’ perceptions in the construction and building trades industry influence their decisions in the evaluation of nontraditional workers’ job performance. The researcher applied transcendental phenomenological methodology (Moustakas, 1994) in conducting this study, coupled with two additional theories (a) performance improvement/HPT (Van Tiem, Moseley, and Dessinger, 2012) model; and (b) theory-in-use and theory-in-practice (Argyris and Schön, 1974). The researcher applied phenomenology protocols to explore and to analyze the lived experiences of 12 first-line managers who supervised workers. Five themes emerged that indicated (a) no significant evaluation differences in nontraditional and traditional workers, (b) accountability as a mutual contract, (c) the influence of task/outcome dependency on perceptions, (d) giving of feedback to improve performance, and (e) trust in forming nourishing manager-worker business relationships. The implications of these findings for practice suggest that the giving of feedback (as a theory-in-practice) to improve and to rate the performance of employees is mutually associated with the situational factors of (a) accountability, (b) task/outcome dependency, and (c) trust. The acceptance of these situational factors by managers is due to their own cognitive interpretation of satisfactory work accomplishments. Although the researcher provided credible findings there were a number of questions that remained unanswered. Recommendations for future research to expand the findings should include (a) a larger sample size of first-line managers that employ nontraditional workers, and (b) an investigation of how to apply feedback to reduce cognitive miscues on the part of the worker.

AdviserPamela Robinson
Source TypeDissertation
SubjectsManagement; Occupational psychology; Organizational behavior; System science
Publication Number3723034

About ProQuest Dissertations & Theses
With nearly 4 million records, the ProQuest Dissertations & Theses (PQDT) Global database is the most comprehensive collection of dissertations and theses in the world. It is the database of record for graduate research.

PQDT Global combines content from a range of the world's premier universities - from the Ivy League to the Russell Group. Of the nearly 4 million graduate works included in the database, ProQuest offers more than 2.5 million in full text formats. Of those, over 1.7 million are available in PDF format. More than 90,000 dissertations and theses are added to the database each year.

If you have questions, please feel free to visit the ProQuest Web site - - or contact ProQuest Support.