System-wide technology change: A qualitative case study of planning, implementation and integration

by Weiss, Shana L., Ph.D., CAPELLA UNIVERSITY, 2015, 127 pages; 3687742


Technological changes are critical to the advancement of organizations yet are often the most contentious. They incorporate all departments at all levels, and impact the day-to-day operations, which may lead to frustration if training, finance, and information technology departments are not aligned. The purpose of this single case study research is to examine the implementation process of new technology within an educational institution. Specifically, this research focused on the implementation of an electronic device, to then determine if the implementation resulted in overall acceptance and integration by staff, faculty and students. Structured one-on-one interviews were held with 16 staff and faculty who personally experienced the technological change within one high school. The results of this research indicate that inclusive, direct communication is necessary when implementing such a large-scale change. This research helps identify a proposed framework incorporating organizational concepts and technology acceptance for this scale of change.

AdviserSteven Jeddeloh
Source TypeDissertation
SubjectsManagement; Information technology; Organizational behavior
Publication Number3687742

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