Protective factors and resiliency in emergency 911 dispatchers

by Rasmussen, Kelly R., Ph.D., CAPELLA UNIVERSITY, 2015, 114 pages; 3684487


This study utilized a quantitative, cross-sectional research design to examine the impact of protective factors and resiliency to the well-being and overall psychological health of emergency dispatchers. Inclusion criteria included emergency dispatchers who currently work in emergency communications centers in Michigan. The theoretical framework for the study is Resilience Theory and the way coping strategies can be predicted. A total of 196 emergency dispatchers completed the Resilience Scale and the COPE Inventory. Multiple regression analyses were used to examine the associations between coping strategies and resiliency in emergency dispatchers. The findings of this study suggest that resiliency in emergency dispatchers is higher in the presence of lower levels of behavioral disengagement and higher levels of positive reinterpretation and growth and acceptance. Interpretation of these findings and recommendations for further research are offered.

AdviserKerry Grohman
Source TypeDissertation
SubjectsManagement; Public administration
Publication Number3684487

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