Teleworking success: The effect of experience

by Torten, Ron J., D.B.A., CAPELLA UNIVERSITY, 2015, 112 pages; 3682357


Teleworking, which refers to working from a location outside the main office, was introduced in the 1970s as a potential response to the oil crises. Since then, and with the improvements in communication technology, teleworking has been introduced more broadly as an approach for reducing corporate costs, accessing remote talent, and improving employee performance. Companies like ATT and IBM save over $100M per year though teleworking initiatives. Nevertheless, the adoption of teleworking is lagging behind expectations. This research, which builds upon earlier work, looks at various factors related to teleworkers' experience and the effect on teleworkers' success in terms of satisfaction, performance, and productivity. The theoretical framework used for evaluating these relationships was Human Capital Theory, developed by Nilles (1976), which suggested that direct experience improves employee productivity, thus leading to increased capital value. This study tried to identify how experience, in terms of overall years worked, years worked in a teleworking environment, years worked for the current employer, years worked in management, and days per week of teleworking relate to employees' success as defined above. The research is non-experimental and quantitative in nature using the same research instrument used previously for measuring success. The study used a web-based distribution method to gather responses from a wide variety of United States based employees across multiple industries, age groups, and an even mix of genders.

AdviserDaniel Mays
Source TypeDissertation
Publication Number3682357

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