Relationship of management performance practices on telework resistance outcomes in the U.S. federal government

by Yinat, Jorge, Ph.D., CAPELLA UNIVERSITY, 2014, 142 pages; 3639047


Managerial factors were examined to determine their relationship to telework outcomes using a multivariate regression analysis. In this study, statistical relationships explained associations between three independent variables and three outcome variables to test three theoretical models. The U.S. Office of Personnel Management (OPM) published the 2012 Federal Employees Viewpoint Survey (FEVS) results which were used as the secondary database to gather perceived management practices. The three independent variables linked management factors in telework resistance as noted in OPM (2012): (a) leadership-knowledge management, (b) performance management, and (c) talent management. These employee observations of management were statistically related to three telework outcomes as the dependent variables: (a) participation, (b) productivity, and (c) job satisfaction also observed by employees in the federal government according to OPM, (2012). The regression analysis was performed using SPSS to test three hypotheses to understand the telework resistance phenomena within the U.S. federal government. Additionally, the three models were cross-validated to determine generalization to the population. The results demonstrated significant relationships between telework productivity and job satisfaction as a result of perceived managerial performance practices. However, the findings suggested that managerial characteristics observed in this research did not have a statistical significant relationship to telework participation. Managerial abilities in the administration of telework programs will continue to have an association affecting the modern workforce and will account for additional organizational change management studies in the future.

AdviserMartha Hollis
Source TypeDissertation
SubjectsManagement; Organizational behavior
Publication Number3639047

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