Emotional intelligence and turnover rate among metro and non-metro public child welfare workers

by McCollister, Melissa K., Ph.D., CAPELLA UNIVERSITY, 2014, 192 pages; 3635351


This quantitative study examined both metro and non-metro public child welfare workers using the Mayer, Salovey, Caruso Emotional Intelligence Test (MSCEIT). Social exchange, affect social exchange, ability-based emotional intelligence (EI), and intentional change theories guided the theoretical framework for the research. The purpose of this study was to examine whether a predictive relationship existed between MSCEIT scores and child welfare retention variables among metro and non-metro public child welfare workers. A cluster sampling technique was used to select six public child welfare agencies in Ohio: three metro and three non-metro. Of the 123 respondents, 93 completed both the demographic questionnaire and MSCEIT assessment. Descriptive and inferential statistics were performed as well as qualitative content analyses. Results revealed statistical significance with EI and years of service in comparison to metro and non-metro agencies as well as differences between those that intend to leave. Although low in predictive quality, significance does suggest that at around 10 years of service, the EI manage scores decreased for the overall sample. Due to low sample size, caution should be taken in generalization of the findings. Lastly, future implications and applications to practice are discussed in relation to retention efforts in public child welfare.

AdviserDavid Witt
Source TypeDissertation
SubjectsSocial work; Management; Organizational behavior
Publication Number3635351

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