The influence of leadership style on job satisfaction and consumer satisfaction in elder care

by Looney, Margaret Wilson, Ph.D., CAPELLA UNIVERSITY, 2014, 103 pages; 3634710


Research has shown that elder care systems are plagued with numerous problems, including below-average employee quality, staff shortages, productivity losses, fragmented structures that result in waste, low consumer and employee job satisfaction, and poor training and leadership. The purpose of this non-experimental quantitative study was to examine the influence of leadership styles on job satisfaction and consumer satisfaction. Participants (N = 242) included residents, administrators, directors of nursing, social workers, and nursing supervisors from three elder care facilities in the Midwest and Southeast. Data were collected using several survey instruments, Laub's Organizational Leadership Assessment (OLA), Avolio and Bass's Multifactor Leadership Questionnaire (MLQ), Dennis's Servant Leadership Assessment Instrument (SLAI), and the La Monica-Oberst Patient Satisfaction Scale (PSS), to determine which style of leadership resulted in residents' and caregivers' satisfaction with the elder care facilities. Analysis indicated that no statistical significance existed in the study between servant leadership and transactional leadership in elder care; that is, leadership style did not reliably correlate to levels of consumer and employee job satisfaction. Thus, future research must explore other avenues of inquiry in order to achieve improved quality of care in elder care facilities.

AdviserPhillip M. Randall
Source TypeDissertation
SubjectsManagement; Aging; Organizational behavior
Publication Number3634710

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