The relationship between emotional intelligence and job satisfaction among nurses at a community hospital setting

by Ceballos, Gloria A., Ph.D., CAPELLA UNIVERSITY, 2014, 126 pages; 3611084


A quantitative research study of the relationship between emotional intelligence and nurse job satisfaction was conducted at a community hospital. Research has shown that nurse job satisfaction has been linked to retention and quality outcomes for patients and thus has been identified as an important factor by health-care organizations. The study was framed by three questions that asked whether significant relationships exist between emotional intelligence and job satisfaction of nurses in a community hospital setting, between experiential emotional intelligence and years of nursing experience, and between strategic emotional intelligence and nurse job satisfaction. A convenience sample of 57 nurses completed the Jobs-in-General survey and the Mayer, Salovey, Caruso Emotional Intelligence Test (MSCEIT) v2.0. Data were analyzed and a Pearson's r test calculated. The results showed no significant correlation between emotional intelligence and nurse job satisfaction, no significant correlation between years of service and experiential emotional intelligence, and no significant correlation between strategic emotional intelligence and job satisfaction. Recommendations for future study include exploration of the relationship between job satisfaction and bedside practice for nurses. Future discussion of nursing as art and nursing as science may benefit from study of emotional intelligence in which emotional intelligence is viewed as trait as well as ability.

AdviserLynn Hackstaff
Source TypeDissertation
SubjectsManagement; Nursing; Occupational psychology
Publication Number3611084

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