Managers' communication style and the development of trustworthiness in a healthcare environment: A quantitative study

by Clayton, Toni M., Ph.D., CAPELLA UNIVERSITY, 2013, 175 pages; 3607005


The major purpose of this study is to add to the research of communication in organizations by investigating the manager’s communication style and the dimensions of trustworthiness. Other purposes were to determine if a statistically significant relationship exists between Managers’ communications styles (telling, selling, consulting, and joining) and the development of trust based on the trustworthiness factors; benevolence, ability, and integrity. Study data was obtained by using two validated survey instruments. The Management Communication Style (MCS) Scale developed by Richmond and McCroskey (1979) was selected to measure the Independent Variable (IV) of managers’ communication styles. The Mayer and Davis (1995) Trust Scale was used to measure the dependent variables (DV) of benevolence, ability, and integrity. The population for this study included 312 individuals employed in the healthcare industry. Multinomial logistic regression was conducted to determine relationships between manager communication style and the trustworthiness factors of benevolence, ability, and integrity.

AdviserDonald Nowill
Source TypeDissertation
SubjectsBusiness administration; Management; Health care management
Publication Number3607005

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