The role of process improvement in increasing staff retention and job satisfaction in human service agencies

by Woods, Melanie A., Ph.D., CAPELLA UNIVERSITY, 2013, 126 pages; 3606847


Maintaining a qualified and diverse compliment of staff within human service organizations is an ongoing battle complicated by the current economic upheaval. Organizations must now utilize alternative strategies to enhance employee commitment. A lack of qualified providers directly impacts an organization's ability to provide competent and efficient care to the constantly growing population in need of services. To date, there is limited understanding and research related to organizational models addressing retaining qualified care providers. One change model known to demonstrate positive outcomes related to client retention within organizations devoted to chemical dependency care is the Network for the Improvement of Addiction Treatment (NIATx). Based on the concept of secondary gains, the research questions were: Research Question 1: Do organizational employment records reflect an increase in staff retention after implementation of the NIATx client treatment model among Ohio behavioral health organizations that specialize in addictions? and Research Question 2: Do the years of participation in the NIATx program predict employee job satisfaction above and beyond the contributions of level of education, gender, and number of years employed with the organization that specialize in addictions? While a lack of participation by the identified organizations limited the ability to adequately address Research Question 1 and much of Research Question 2, ANOVA was used related to the Job Satisfaction Survey responses and specific demographic identifiers. Although the results were not statistically significant, they did provide information towards future research related to this topic.

AdviserManuel Woods
Source TypeDissertation
SubjectsManagement; Organization theory; Organizational behavior
Publication Number3606847

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