Exploring employee engagement of military veterans in federal civil service: An exploratory case study

by Lacey, Melissa M., Ph.D., CAPELLA UNIVERSITY, 2013, 121 pages; 3596528


This qualitative case study explored the culture of the federal workplace and its impact on employee engagement among its military veteran employees. The problem researched was to understand how military veterans who worked as federal civil servants perceived their engagement at work. Seventeen military veterans and a focus group consisting of five additional military veterans were interviewed as a means of collecting data for this study. Through deductive analysis and use of NVivo 10® queries and models, the study revealed five salient themes in the federal workplace which directly affect the military veteran civil servants' perception of engagement; (a) mission is instrumental, (b) motivational factors, (c) veteran status, (d) supervisor interaction and acknowledgment, and (e) developmental opportunities. These themes were important for understanding military veterans' perception of employee engagement in the federal workplace. The research findings supported literature on employee engagement and emphasize the significance of developing and implementing strategies which promote employee engagement. Recommendations included that federal civil service administrators consider a more coordinated and unified approach to understanding the skills, experiences, and leadership traits that the military veterans brings to the workplace, as well as a possible reassessment of the impact that the culture of federal civil service agencies has on the engagement of military veterans.

AdviserCalvin Lathan, III
Source TypeDissertation
SubjectsManagement; Public administration; Organizational behavior
Publication Number3596528

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