Motivation factors impacting employee acceptance of new technology

by Dickerson, Bobbie J., Ph.D., CAPELLA UNIVERSITY, 2013, 280 pages; 3559923


The purpose of this quantitative study was to examine technology acceptance from the employee perspective in order for organizations understand the value of communicating with employees to make sure the new technology is usable and will actually be a positive change to reduce time in performing tasks while increasing employee and organization productivity. The MLQ 5X survey was used to examine leadership style impacts (Kahai, Sosik & Avolio, 2003; Jung, Chow & Wu 2004; Bass 1990; and Limisila & Ogunlana, 2008). The other part of the survey was based on Davis’s TAM (Hart & Porter, 2004; Venkatesh, Morris, Davis & Davis, 2003; Karahanna, Agarwal & Angst, 2006; and Davis, 1989) to examine employees’ acceptance level and intent to use a new technology based on perceived ease of use (PEU) and perceived usefulness (PU). The total population was approximately 2000 with a 25% response rate of 507. Out of the 507 responses, 218 completed surveys were used in this study. The mean, variance, and standard deviation were generated using SPSS. Additionally, ANOVA was utilized to analyze the variances among the variables. Regression analysis was used to analyze the relationship between two or more variables. In this study, the independent variables were age, organization type, and years at organization and the dependent variables were leadership style, employee past technological experience, training offered, and employee benefits. The results indicated that organizations need to be aware of leadership encouragement, leadership style, leadership behavior, employee past technological experience, and training offered in order to increase the level of Individual Effort (Perceived Ease of Use (PEU) and Perceived Usefulness (PU)) in non-management.

AdviserCalvin Lathan
Source TypeDissertation
SubjectsManagement; Occupational psychology; Organizational behavior
Publication Number3559923

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