Classifying virtual collaboration skills: A case study of social network site users' skills and transference to virtual teamwork

by Buckholtz, Dale R., Ph.D., CAPELLA UNIVERSITY, 2013, 192 pages; 3554830


Knowledge, skills, and abilities (KSA) of social network site users can be a basis of and transferable to members of virtual collaborative teams. This qualitative case study was undertaken with the purpose of adding to the existing body of knowledge by identifying the requisite KSAs for operating in virtual environments as demonstrated by social network site users. The research and management problems guiding this study include an exploration of what constitutes a desirable skill set for virtual collaborative teams and an inquiry in to whether social networking skills developed in personal communications can be identified and transferred into the business environment. Using a qualitative single case study research design, this study reviewed documents, observed research participant actions, and conducted interviews to provide organizational leaders insight about skills and characteristics necessary for selecting members of virtual teams using social network use as a research environment. This study expected to discover KSAs of social network site users and match those identified KSAs to competencies of successful virtual collaborative team members. The study identified four distinctive KSAs themes matching competencies of successful virtual collaborative team members (establishing groups, adapting to the environment, learning on your own, and cultural diversity), each of which are transferable to virtual collaborative teams. The findings revealed social network site users have KSAs matching those of successful virtual collaborative team members. The study concluded that leaders and managers responsible for selection of virtual collaborative team members have an opportunity to make informed decisions in their selection process.

AdviserJanet Salmons
Source TypeDissertation
SubjectsManagement; Organization theory
Publication Number3554830

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