Critical success factors of five-star assisted living facilities: A case study

by Ford, MarLena T., Ph.D., CAPELLA UNIVERSITY, 2013, 118 pages; 3551089


Assisted Living Facilities (ALF) are becoming increasingly important in America as more and more baby boomers reach retirement age and need to alter their housing arrangements. The body of literature has lacked the critical success factors (CSFs) for non-award-winning assisted living facilities (ALF). This information was unavailable to scholars and practitioners who help to set policy and create ALF programs. With a large number of baby boomer seniors entering the retirement population, ALFs have increasing demand. Therefore the two research questions—What are the CSFs within the eight critical success factor categories (CSFCs) for five-star ALFs? and What are the five most frequently identified CSFs within the CSFCs for five-star ALFs?—were used to explore the CSFs of ALFs. A case study methodology was used to identify the CSFs for five-star ALFs. A structured interview guide was used to assess 12 U.S. ALF award-winning leaders' responses to questions that relate to ALF CSFCs. The findings identified the five most frequently used CSFs by the 12 participants in the study. The five CSFs were operational expectations; recruiting, training, and retention; communication; physical wellness; and staff and safety awareness. The use of the CSF methodology reduced the ALF literature gap and will aid future researchers' exploration into ALFs.

AdviserRubye Braye
Source TypeDissertation
SubjectsGerontology; Management; Aging; Nursing
Publication Number3551089

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