Modern research trends suggest self-efficacy is a significant factor of employee performance and performance initiatives. Yet there is little research that demonstrates the relationship between the employee characteristics of job satisfaction, self-efficacy, and performance in the service industry. This confirmatory, correlational study examined the basic influence of demographics (gender, tenure, and education), job satisfaction, and self-efficacy on the perceived job performance of service industry professionals in a particular nonprofit firm. An online survey was completed by over 200 professional service industry employees of a nonprofit, service firm. From the survey data, a positive correlation was found between tenure, self-efficacy, and perceived job performance. In the nonprofit firm, no statistically significant correlation could be determined between job satisfaction and performance, nor by gender, education, or job performance. This study suggests that in the service industry, employee factors such as tenure and a perceived sense of general self-efficacy help to determine the employee's perception of job performance. An employee's perception of job performance often translates to an improvement in firm performance. For Human resource development practitioners to improve organizational operations, the data suggest development of training and educational practices that identify, cultivate, and enhance both self-efficacy and workplace experience.
|Subjects||Management; Organizational behavior|
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