Critical success factors to achieve the status of best places to work in the federal government: A case study

by Kayanan, Leslie F., Ph.D., CAPELLA UNIVERSITY, 2012, 124 pages; 3548928


The critical success factors (CSFs) within the critical success factor categories (CSFCs), as identified and defined by Partnership for Public Service, that are used by federal organizations to achieve the highest scores in The Best Places to Work in the Federal Government© (BPTW) rankings were identified in this qualitative case study. Research questions were answered by analyzing data from published documents of 10 federal agencies that had been ranked in the top 10 places in the 2011 BPTW rankings in their respective large or small agency category. Using CSFC analysis, top CSFs emerged that were cross-referenced against the CSFCs: Effective Leadership, Employee Skills/Mission Match, Pay, Strategic Management, Work-Life Balance, and Teamwork. The application of these CSFCs against the CSFs strongly suggests that the agencies that achieve one of the top 10 spots in the annual BPTW rankings are able to clearly codify critical agency activities and programs that are developed and implemented by an inclusive culture of agency leaders and employees. Additionally, the accountability of these activities and programs is made available through open websites that show how employees' performance aligns with the respective agency's strategic goals or the measures that are being taken to ensure their future alignment when expected standards are not met. Recommended future research includes continuing CSFC analysis in the identification of Goal-specific CSFs in both public and private industries and at all organizational levels.

AdviserRubye Braye
Source TypeDissertation
SubjectsManagement; Public administration
Publication Number3548928

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