The relationship between organizational citizenship behaviors and trust in the immediate manager for engineers

by Bailey, Michelle E., Ph.D., CAPELLA UNIVERSITY, 2012, 161 pages; 3544164


Organizational citizenship behavior (OCB) has been related to trust for mixed occupations in previous research. This research examined whether this relationship held for a homogeneous sample of engineers. Previously published surveys on OCB and trust in the immediate manager were sent to approximately 2,000 engineers in 2 companies. The OCB survey was also subsequently sent to the managers of those engineers who identified their managers by name. A total of 386 engineers returned complete surveys along with 35 managers. Engineers exhibited a significant positive relationship between overall OCB and overall trust in their immediate manager as did the mixed populations of previous research; however, answers to specific questions and the average of each of the 5 dimensions of OCB were significantly different than a mixed sample. Engineers' self-reported OCBs were slightly higher than manager-reported OCB but the difference was not significant. In addition, no significant differences were found in self-reported OCBs between men and women or tenure under the current manager although the differences were significant for age group. Like mixed populations, the conscientiousness dimension of OCB was most highly correlated with trust. There was significant correlation between higher age group and higher levels of OCB. Lastly, unlike other research, overall trust was not correlated with tenure under the immediate manager. This may have been an artifact of the sample which consisted of over fifty percent engineers with less than three years tenure under the immediate manager. Recommendations for further research include an experiment to determine the direction of the relationship between trust and OCB, examining the relationship between self-reported OCB and the OCB reports of managers who were not named, and determining if the results of this research still hold true for a different sample of engineers.

AdviserNancy S. Bostain
Source TypeDissertation
SubjectsManagement; Engineering; Occupational psychology; Organizational behavior
Publication Number3544164

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