Factors influencing technological success and productivity of clinical registered dietitians

by Kruse, Sarah L. Klammer, Ph.D., CAPELLA UNIVERSITY, 2012, 119 pages; 3527693

Abstract:

Clinical Registered Dietitians must have both clinical expertise and technical skills to successfully use information and communication technologies (ICTs) to develop productive, evidence-based health care practices. Pressure to keep up with new or changing hardware, software, and networking technologies and expectations to stay connected when away from the office may be stressful for health care employees. Technological advances may also bring expectations of improved productivity. Prior research in non-health care industries found that technostress inversely affects employee productivity. This presents a challenge for managers to identify the responses of employees to ICTs and effectively manage these responses to support technological success. The current study evaluated the relationship between three groups of independent variables (i.e., technostress creators, individual characteristics, and organizational characteristics) and technological success as measured by productivity. Survey respondents were ICT users working in health care organizations. One hundred twenty-two clinical registered dietitians between the ages of 24 and 75 completed the questionnaire. Hierarchical multiple linear regression indicated that, when taken together, four of the five technostress creators (i.e., techno-invasion, techno-complexity, techno-insecurity, techno-uncertainty) significantly predicted productivity. Individual characteristics and organizational characteristics were added in subsequent phases of the regression analysis but were not significant predictors of productivity.

AdviserMartha Hollis
SchoolCAPELLA UNIVERSITY
Source TypeDissertation
SubjectsManagement; Information technology; Health care management
Publication Number3527693

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