A synthesis and survey of critical success factors for computer technology projects

by Baker, Ross A., Ph.D., CAPELLA UNIVERSITY, 2012, 279 pages; 3509095


The author investigated the existence of critical success factors for computer technology projects. Current research literature and a survey of experienced project managers indicate that there are 23 critical success factors (CSFs) that correlate with project success. The survey gathered an assessment of project success and the degree to which critical success factors were effectively implemented for a recent project in which the participant was involved. Multiple linear regression analysis was used to explore the relationships between computer technology project success and the 23 critical success factors identified from literature. Evidence from this study indicates if these CSFs are satisfied, the project success is not assured but the probability of success is stronger. The 23 CSFs include: clear goals and objectives, project leadership, user and stakeholder involvement, schedule and plan, scope management, requirements management, project team competence, senior management support, monitoring and feedback, expectation management, risk management, 360 degree communication, financial management, architecture and design, quality management, troubleshooting, organization change management, interdepartmental cooperation, vender management, organization culture, iterative and incremental development, product development life-cycle, and retrospective.

AdviserSherri Nicole Braxton-Lieber
Source TypeDissertation
SubjectsManagement; Information technology; Computer science
Publication Number3509095

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