Factors and traits attributed to the success of virtual managers: A Delphi study

by Garrett, Leslie A., Ph.D., CAPELLA UNIVERSITY, 2012, 173 pages; 3498081


This study explored the factors and traits impacting the success of virtual managers. It can be argued that given technology's role in working virtually, one would deem technology as the most important factor impacting one's work in a virtual environment, however, there are other factors “including support from the organization and one's personal traits” that can also impact success in this virtual management environment. Due to the advancement of technology and how ubiquitous the Internet has become, connectivity and working from remote locations has become increasingly possible. Organizations planning to support existing or future virtual management initiatives would benefit from knowing the factors and traits attributed to the success of this population. Organizations that do not know and support the factors and traits virtual managers deem critical to their success could jeopardize the success of an existing or future virtual management program. Utilizing a qualitative Delphi methodology for this study, data was gathered from management and leadership participants within six organizations. These two populations were researched as separate contributors, analyzed in parallel with concurrent Delphi methodology studies. The result of this analysis provided additional insight into factors and traits deemed most critical to the success of virtual managers from the perspective of both virtual managers and leadership. Ninety percent (9) of the virtual manager participants deemed communication as a leading factor impacting their success, in comparison to only 25% (1) of the leadership participants indicated communication was a leading factor. Notably, leadership participants identified intrinsic qualities as leading traits impacting virtual manager's success, such as motivation and one's ability to manage time effectively. Of interesting note, participants did not fixate on specific technologies, instead, indicating technology was important for the facilitation of communication.

AdviserClifford Butler
Source TypeDissertation
SubjectsManagement; Information technology
Publication Number3498081

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