Trust factors and the leader-member exchange relationship in diverse organizations: A quantitative study

by Walker, M. James, Ph.D., CAPELLA UNIVERSITY, 2011, 137 pages; 3490097


This quantitative study addressed the lack of research on the relationship between the trust factors of ability, benevolence, and integrity and the leader-follower dyadic relationship as defined by leader-member exchange (LMX) theory. For this research, trust factors were compared between leader and follower groups by gender, age, and length of employment within the organization. The R. C. Mayer and J. H. Davis (1999) Trust Scale instrument was administered to eligible participants through Participants included managers and leaders (vice president or higher) from the LinkedIn group Linked 2 Leadership, a professional organization of active leaders. This study limited eligibility to participants located within the United States. A total of 228 completed surveys met the criteria for inclusion in this research. A statistical analysis was performed on six hypotheses. The results showed there was a difference between leader ability groups by follower gender. However, no difference was determined for leader benevolence by follower gender or leader integrity by follower age range. By contrast, there was a difference between follower ability groups by leader age range. Additionally, a difference was found for both follower benevolence and follower integrity by leader length of employment within the organization. These findings suggest that with certain exceptions, differences exist between the trust factors of ability, benevolence, and integrity within leader-follower LMX groups by gender, age, and length of employment.

AdviserRubye Braye
Source TypeDissertation
SubjectsBusiness administration; Management; Organizational behavior
Publication Number3490097

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