Employee entitlement: A case study on managerial perceptions and responses

by Orozco, Anita J. Anderson, Ph.D., CAPELLA UNIVERSITY, 2011, 95 pages; 3489654


A qualitative research methodology was utilized to understand the supervisory and managerial perceptions of employee entitlement behaviors in four case-study organizations. To further the research on employee entitlement perceptions, a multisite case study of manufacturing management personnel located in a southwestern area of a Middle Atlantic state was utilized. Seventeen participants from four case organizations completed semistructured interviews. The research showed that the perception of employee entitlement was similar across all organizations but differed between supervisory levels. The research describes employee entitlement behaviors as exhibited at the case study organizations and how those behaviors affect supervisory decision making. A case is made for future research to determine the accuracy of the perceptions, to determine causation in regards to entitlement behavior, and to develop a method for minimizing the effects of entitlement behavior. This research may also provide value to organizations in the views held on entitlement behavior and how to minimize any negative influence it may have on the employees.

AdviserGeoffrey C. Laendner
Source TypeDissertation
SubjectsManagement; Labor relations; Organizational behavior
Publication Number3489654

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