Exploratory Research of the Social Environment in Law-Enforcement Agencies Using Organizational Storytelling Methodology
by Nazario, Andy, Ph.D., NORTHCENTRAL UNIVERSITY, 2011, 164 pages; 3489210

Abstract:

Throughout human history, storytelling has played a role in communicating messages. Organizational researchers have recently explored storytelling as a tool for interpreting organizational processes and events. Stories have offered insight into messages in a descriptive way and bring out the interaction between employees and leaders. This exploratory research collected and analyzed 31 stories told by members of two law-enforcement agencies: the Lovington Police Department, which had 19 employees, and the Artesia Police Department, which had 56 employees. The research problem investigated was how stories influence the attitude and behavior of individuals in a law-enforcement organization. This research is a single case study that provides an interpretive framework for collecting and analyzing data through interviews of stories solicited from law-enforcement officers. Stories were collected, recorded, and then imported into a software program known as Digital Voice Editor 2 for transcription. The stories then were entered into a computer database program, NVivo 8, for categorization. An analysis of the stories collected in this study indicated that participants did reflect perceptions of the organization and did repeat organizational stories and beliefs in their narratives. Stories were categorized according to their mode (comic, tragic, epic, or romantic); examples of each type were elicited and are discussed herein. The themes remained consistent within the departments. The management styles of the two departments, despite some consistent themes, were different. Management of the two departments reflected different understandings of employee perceptions, so recommendations are different for each agency. The agency environments were similar, yet the research indicated a need for different management methods in dealing with the different problems. Problems with employee morale generally stemmed from communication failures, often more a matter of failure to communicate rather than miscommunication, suggesting the possible benefits of more proactive communications. Storytelling research offers insight into how a message is told in descriptive ways. Storytelling brings out the interaction between employees and leaders by offering an understanding of the social environment of the agencies and thus proving storytelling as a vital part of civilization and organizations. Future studies in storytelling within law-enforcement organizations should involve larger departments and more diverse populations.

 
AdviserJames F. Savard
SchoolNORTHCENTRAL UNIVERSITY
SourceDAI/A 73-03, p. , Dec 2011
Source TypeDissertation
SubjectsManagement; Public administration; Criminology; Organizational behavior
Publication Number3489210
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