Management of change to ensure is success: A longitudinal study
by Ray, Pauline Ash, Ph.D., TUI UNIVERSITY, 2011, 178 pages; 3485542

Abstract:

This dissertation aims to understand the effect of management of change on the success of information system (IS) implementation. A research model is developed drawing on change management research. Data collected from a longitudinal field survey before, during, and after an enterprise-wide IS implementation are analyzed to test the proposed hypotheses. The results indicate that management of change can be used to increase readiness for change and end-user computing satisfaction during and after the implementation. Readiness for change positively affects satisfaction during an implementation but not after. Contrary to the literature, no significant relationship between resistance to change and satisfaction exists. The paper contributes to IS research and practice by drawing attention to the importance of management of change and readiness for change for IS success.
 
AdviserWenli Wang
SchoolTUI UNIVERSITY
SourceDAI/A 73-02, p. , Nov 2011
Source TypeDissertation
SubjectsManagement; Organizational behavior
Publication Number3485542
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