Trust Between Patients and Physicians in an Academic Medical Center
by Potts, Richard Dale, Ii, Ph.D., WALDEN UNIVERSITY, 2011, 285 pages; 3482491

Abstract:

Low levels of trust between patients and physicians decrease disclosure of patients’ personal health information to providers; reduce mutual communication and satisfaction; contribute to lower healthcare quality; and increase anxiety, expense, and risk of litigation. This phenomenological study of 10 healthcare providers and 15 patients in a university medical center sought to identify teachable behaviors and skills that would help increase patient-physician trust and reduce the problems that result from the lack of it. Constant comparative analysis of interviews was used to identify themes and categories of teachable behaviors and skills. Research questions examined whether emotional language on the part of physicians, patients’ sense of self-control, and the educational contents at the medical center played a role in establishing high levels of patient-physician trust. Results indicate that empathy, body language, listening and communicating, and mutual respect and compassion enhanced patient-physician trust. Inculcating these teachable behaviors and skills among physicians and medical students may lead to positive social change in healthcare practice by cutting down costs due to unnecessary testing and medications, better patient compliance with prescribed treatment, shorter hospital visits and stays, shorter treatment time, and improved levels of satisfaction for patients and physicians alike.

 
AdviserClarence J. Schumaker
SchoolWALDEN UNIVERSITY
SourceDAI/B 73-03, p. , Dec 2011
Source TypeDissertation
SubjectsMedicine; Health sciences; Health care management
Publication Number3482491
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