Using the HPT model to identify and resolve issues for foreign workers in a lean U.S. assembly plant: A case study

by Beish, Kenneth A., Jr., Ph.D., CAPELLA UNIVERSITY, 2011, 159 pages; 3482364

Abstract:

The concept that adherence to lean principles may affect the overall health of a company is commonly accepted and underlies the importance of developing a lean culture in the workforce. This research company had identified a performance issue with a particular work group not adhering to lean processes. Using the proven human performance process HPT (Human Performance Technology) Model as a guide for this case study through the process of isolating and removing the performance barriers, a group of company leaders and stakeholders were able to isolate and identify the underlying cause of an on-going issue that resulted in increasing the performance of an entire assembly plant. Additionally, because the work area was comprised of foreign workers, an opportunity also existed to examine barriers specifically related to workers of another culture.

AdviserDarlene Tiem
SchoolCAPELLA UNIVERSITY
Source TypeDissertation
SubjectsManagement; Communication; Adult education
Publication Number3482364

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