Comprehensive performance-process improvement: A grounded theory study of human performance improvement within process-focused improvement events

by Rau, Julie L., Ph.D., CAPELLA UNIVERSITY, 2011, 113 pages; 3481435

Abstract:

The purpose of this research was to investigate the role of human performance improvement in process-focused improvement events. The grounded theory method, a qualitative research approach, was used to study the relationship of human performance improvement within and as a result of a process improvement event. A literature review helped identify concepts, patterns, and themes to be studied. The findings for this study are based on observations of three process improvement events and in-depth interviews with four practitioners, two business process managers, and seven event participants. The observation notes, interview notes, and memo-writing were then used to discover codes, patterns, and themes used to analyze the data against the research questions. Data analysis demonstrated human performance was considered and affected by the event process during each process improvement focused event. The key themes to emerge include the improvement focus, role of process mapping in an improvement effort, the role of the process expert, and variety of intervention type. The emerging grounded theory is the grounded theory of comprehensive performance-process improvement. The grounded theory explains the relationship between human performance and the process improvement event and also recognizes the improvement event as a learning event.

AdviserRaj Singh
SchoolCAPELLA UNIVERSITY
Source TypeDissertation
SubjectsInstructional design; Management; Continuing education
Publication Number3481435

About ProQuest Dissertations & Theses
With nearly 4 million records, the ProQuest Dissertations & Theses (PQDT) Global database is the most comprehensive collection of dissertations and theses in the world. It is the database of record for graduate research.

PQDT Global combines content from a range of the world's premier universities - from the Ivy League to the Russell Group. Of the nearly 4 million graduate works included in the database, ProQuest offers more than 2.5 million in full text formats. Of those, over 1.7 million are available in PDF format. More than 90,000 dissertations and theses are added to the database each year.

If you have questions, please feel free to visit the ProQuest Web site - http://www.proquest.com - or call ProQuest Hotline Customer Support at 1-800-521-3042.