The relationship between employee turnover and leadership: A mixed-methodology investigation

by Brown, Lynette A., Ph.D., CAPELLA UNIVERSITY, 2011, 210 pages; 3473127


The Bureau of Labor Statistics presents new employee turnover rates yearly. These rates have revealed a constant increasing trend in employee turnover. Employee turnover has been shown as an increasing expense to the organization. This study answers many of the questions about causes of turnover. The research that went into this study is extensive and looks at areas such as theories of leadership, motivation, and research methods. The major section of research found herein is the works of James Kouzes and Barry Posner. The works of these authors are the basis of this study. This study was performed utilizing the mixed methodology research method. The mixed method was selected so both the statistical and emotional sides of the subject could be studied and presented. The data collection instruments utilized were Kouzes and Posner's (2003) Leadership Practices Inventory - Observer for quantitative collection and an open-ended questionnaire for the qualitative collection. There were a total of 196 participants selected at job fairs in Houston, Texas. Of the total 196 participants, 24 took part in the qualitative portion of the study. As a result of the study, it is apparent that unskilled leaders have a negative effect on long-term employment. These leaders can often push the most loyal employee toward turnover.

AdviserKathleen Henry
Source TypeDissertation
Publication Number3473127

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