Human resource management strategies for volunteers: A study of job satisfaction, performance, and retention in a nonprofit organization

by Kummerfeldt, Vickie D., D.B.A., CAPELLA UNIVERSITY, 2011, 117 pages; 3449692

Abstract:

This study examined key human resource management strategies for volunteers in a nonprofit organization that have a positive impact on volunteers' job satisfaction, high performance, and lead to increased volunteer retention and overall organizational performance. Prior studies have focused on the organization's perspective on volunteer management rather than the volunteer's viewpoint. This research was conducted as a case study exploring a specific bounded system, a large nonprofit organization that provides programming and services to 18,000 members in 21 counties in the eastern area of a South Atlantic state. The results showed that communication of the mission and vision of the nonprofit organization, recruitment, training and volunteer development, performance management, volunteer relations, and recognition and rewards are key human resource management strategies that will improve volunteer job satisfaction, high performance, volunteer retention, and overall organizational performance. This research can serve as a roadmap for nonprofit organizations to improve volunteer job satisfaction, high performance, volunteer retention, and overall organizational performance.

AdviserRubye Braye
SchoolCAPELLA UNIVERSITY
Source TypeDissertation
SubjectsManagement
Publication Number3449692

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