Job satisfaction among U.S. Department of the Army civilians: An analysis based on the Minnesota Satisfaction Questionnaire

by Rains, John, Jr., Ph.D., CAPELLA UNIVERSITY, 2011, 99 pages; 3449113


Although job satisfaction has declined over the past three decades, as research has shown, managers within the federal government are continuously focused on improving results within budget constraints while struggling to find, retain, and attract top talent. Attracting and keeping motivated and highly productive Federal civilian employees is becoming one of the most critical issues for Federal government agencies. Accordingly, four research questions guided this research: (a) What is the general job-satisfaction level of the U.S. Department of the Army civilian employees at the United States Army Reserve Command, (b) For each of the directorates of the organization, what are the defining determinants that most relate to intrinsic and extrinsic job satisfaction, (c) What are the differences in intrinsic satisfaction and extrinsic satisfaction among the U.S. Department of the Army civilian employees within the organization, and (d) Are there significant differences in intrinsic and extrinsic satisfaction in relation to the gender of the U.S. Department of the Army civilian employees? The short form of the Minnesota Survey Questionnaire (MSQ) was used to collect the data. Of the 500 surveys administered, 231 were completed. Overall, the data taken from the survey indicated (a) the general level of satisfaction of Federal civilian employees is satisfactory, (b) all 20 variables of the survey are significant, (c) there are no statistically significant differences in intrinsic satisfaction and extrinsic satisfaction levels among the Directorates, and (d) the only difference between male and female employees satisfaction level is in relation to Company Policies and Practices.

AdviserKatherine Dew
Source TypeDissertation
SubjectsManagement; Public administration; Military studies
Publication Number3449113

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