Generational differences and the impact to employee engagement: A program design

by Houger, Vaughan P., Ph.D., CAPELLA UNIVERSITY, 2011, 181 pages; 3443843


The interdependencies of multi-generational differences, full engagement, and patron satisfaction in the context of the Community Dining Program within a senior center form the basis of this dissertation. The study focuses on the phenomenon of cooperation between employees, patrons, and volunteers in the context of a specific program. While certain events define a particular generation, assumptions abound that people from different generations do not share homogeneous needs. To be sure, some needs are more, or less, pronounced depending on a person's chronological age, health, and other issues. Individuals working in a multi-generational organization will find challenges in learning how to solicit and accurately interpret needs and expectations; communication styles, and how to respond positively and meaningfully to requests. The setting for this study is a senior center, but focuses on one program. The players within this setting specifically include the cooks, patrons, volunteers (as a subset of patrons), and the center's other staff. A case study using the program design methodology is the approach used to gain insights as to how the organization is structured which includes its decision, diagnostic, information, and learning subsystems; the major processes employed in conjunction with the necessary functions in order to produce services meeting the needs of the players. The outcome of this program design includes a needs analysis, recommendations, solutions, and a program redesign evaluation the center can use to improve its program design which combine define new management theory.

AdviserMarilyn E. Harris
Source TypeDissertation
SubjectsManagement; Organization theory; Organizational behavior
Publication Number3443843

About ProQuest Dissertations & Theses
With nearly 4 million records, the ProQuest Dissertations & Theses (PQDT) Global database is the most comprehensive collection of dissertations and theses in the world. It is the database of record for graduate research.

PQDT Global combines content from a range of the world's premier universities - from the Ivy League to the Russell Group. Of the nearly 4 million graduate works included in the database, ProQuest offers more than 2.5 million in full text formats. Of those, over 1.7 million are available in PDF format. More than 90,000 dissertations and theses are added to the database each year.

If you have questions, please feel free to visit the ProQuest Web site - - or contact ProQuest Support.