Workplace aggression: An examination of three emotional intelligence factors as they relate to workplace aggression
by Newton, Mary, Ph.D., CAPELLA UNIVERSITY, 2011, 115 pages; 3443630

Abstract:

Acts of aggression in the workplace are an all-too-common occurrence that continues to generate high levels of concern for organizations and I/O psychologists. Although many studies have focused on workplace aggression, a gap exists in the research focusing on the relationship between workplace aggression and emotional intelligence factors. This research examined the relationship between nonviolent workplace aggression and the following EI factors as found on the Bar-On Emotional Quotient Inventory Test (EQ-I; (Bar-On, 1997): emotional self-awareness, problem solving, and stress tolerance. A correlational design was used to measure the significance of the relationships between the EI factors and workplace aggression. Multiple regression analyses were performed to explore the capability of the three EI factors to predict both the interpersonal level and the organizational level of workplace aggression. Despite the high negative correlations between all three factors and workplace behavior, the research suggested that only problem solving was a significant predictor. Suggestions for further research include investigating the relationship between nonviolent workplace aggression and other EI factors, considering other demographic variables, conducting a 360-degree approach to data collection, and using a pretest-posttest assessment for those initially scoring low in problem-solving and subsequently receiving training in that area.

 
AdviserAntonio Santonastasi
SchoolCAPELLA UNIVERSITY
SourceDAI/B 72-04, p. , Mar 2011
Source TypeDissertation
SubjectsPsychology; Occupational psychology; Organizational behavior
Publication Number3443630
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