A study of job stress on job satisfaction among virtual workers in information technology: An empirical study

by Lam, Tam T., Ph.D., CAPELLA UNIVERSITY, 2010, 154 pages; 3433405


The purpose of this research is to focus on the causes of job stress and the relationship between job stress and job satisfaction among virtual workers in information technology (IT). The study also identifies the different levels of job stress based upon the conflict at work, role ambiguity/conflict, job control, excessive workload, performance pressure, cognitive demands, non-work activities, social support, skill underutilization, and job satisfaction across the number of years of virtual work.

The findings of this study revealed that the cognitive demands were the most significant cause of job stress among virtual IT workers. The findings also revealed that there was no different level of job stress among virtual IT workers across the number of years of virtual work. And finally, the findings revealed that the most significant influences on predicting job satisfaction were the skill underutilization, excessive workload and/or variance workload, and role ambiguity.

The results of this study have provided the basis information to help both organizations and virtual workers to raise awareness and understand the relationships between job satisfaction and job pressures among virtual IT workers.

AdviserJelena Vucetic
Source TypeDissertation
SubjectsBusiness administration; Management
Publication Number3433405

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