Created by the Workforce Investment Act of 1998, the one-stop career center system was designed to ensure that effective employment and training services were available to everyone, thereby increasing the available workforce and employment of individuals with and without disabilities (Jobs bill gives power to locals, Barlas, 1998). Measures, calculations of performance levels, and assessment of customer satisfaction were required (Training and employment guidance letter no. 7-99, U.S. Dept. of Labor, Employment & Training Administration, 2000). In 2002, the Disability Program Navigator Initiative was developed to specifically assist individuals with disabilities in one-stop career centers, directly and indirectly (Disability Program Navigator Initiative, U.S. Department of Labor, Employment & Training Administration, 2005). To gain insight on whether the goals of the one-stop career center system were met, levels of satisfaction of one-stop career center customers who used the services provided by a disability program navigator were assessed. A sample of 41 ranged from 25-74 years of age with educational levels from 9-19 years. More than 50% of respondents scored the disability program navigator service with favorable response ratings on all eight items of the survey used in this study, the Client Satisfaction Questionnaire (The USCF client satisfaction scales, Attkisson & Greenfield, 1999). Data analysis results indicated no significant differences in total customer satisfaction scores between women and men or between participants who self-identified as having a disability and those who did not. There were no significant differences in total customer satisfaction scores between participants who found out about the disability program navigator from the one-stop career center, from a website/online, from the Social Security office, unemployment office, or from family/friends. Older respondents gave lower total client satisfaction scores. Higher total client satisfaction scores were given by participants with more years of education, who met with the disability program navigator sooner, and those who spent more time in their meetings. A low percent of shared variance and small overlap between age, years of education, number of days until customers' meetings with the disability program navigator, or minutes in the meeting, and total customer satisfaction scores, explained little of the variance in customer satisfaction scores.