Business-IT alignment: A current-state evaluation of strategic alignment within the hospital organization

by Evers, Kevin W., Ph.D., CAPELLA UNIVERSITY, 2010, 163 pages; 3432498


More than thirty years of research has shown that the practical value of business-IT alignment is significant and that its importance derives from strategic impact on business outcomes. The purpose of this exploratory study is to identify the current-state of business-IT alignment maturity within the hospital organization. Data for this study was obtained through evaluation of nine hospital organizations located throughout the United States and was collected through a previously established and accepted instrument, the Strategic Alignment Maturity (SAM) survey. The SAM instrument consists of five levels of maturity, each evaluated on six maturity criteria (communications, competency & value, governance, partnership, scope & architecture, and human resource skills). The study found that all practice-level maturity means were between 2.7 and 2.9 and the overall maturity level for the hospital industry was 2.8 (Level-II maturity). Future studies should consider exploring the relationship between alignment maturity levels and hospital success matrices. Investigations into the impact strategic alignment maturity has on patient satisfaction, financial metrics, and inpatient stay days may provide additional insight.

AdviserCalvin Lathan
Source TypeDissertation
SubjectsManagement; Information technology; Health care management
Publication Number3432498

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