Job motivation, satisfaction and performance among bank employees: A correlational study

by Springer, Gary Jon, Ph.D., NORTHCENTRAL UNIVERSITY, 2010, 93 pages; 3429116


Past research has offered differing results as to the effects of job motivation and job satisfaction on job performance. Using a correlational research design, this quantitative study examined the relationship among these variables in order to determine the effects of job motivation and job satisfaction on job performance in bank employees. A convenience sample of 70 bank employees participated in the study. Participants completed the demographic questionnaire and three Likert-like questionnaires, the Ray-Lynn Motivation Instrument, the Job Satisfaction Instrument, and the BANKSERV Customer Service Instrument. Collected data was analyzed using both Pearson r and multiple regression techniques. The results of the study showed a positive correlation between job motivation and job performance in bank employees, r (68) = .43, p < .01, and a positive correlation between job satisfaction and job performance in bank employees, r (68) = .29, p < .05. Additionally, the combination of job motivation and job satisfaction was found to significantly predict job performance in bank employees, R2 = .18, F (2, 67) = 7.62, p < .01. Other factors tested did not have a significant relationship to job performance, including gender r (68) = -.28, p > .05, age r (68) = -.01, p > .05, salary r (68) = .26, p > .05, and stress r (68) = -.03, p > .05. These results suggest that by applying managerial strategies to increase job motivation and job satisfaction, job performance can be potentially improved in bank employees. Future research is needed to re-test whether such correlations can be found in other types of business in the interest of finding industry specific variance.

AdviserKristopher Lichtanski
Source TypeDissertation
SubjectsManagement; Occupational psychology; Banking
Publication Number3429116

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