Emotional intelligence and turnover intent: An investigation into the effects of emotions on correctional staff's intent to stay or quit

by Ohrberg, N. Jonas, Ph.D., CAPELLA UNIVERSITY, 2010, 144 pages; 3427252


The research in this work examined correctional staffs’ abilities in utilizing and managing their emotions as proposed in the Mayer and Salovey (1997) model of emotional intelligence. The abilities of utilizing and managing emotions were examined in relationship to their turnover intent, level of activity in searching for other employment or the desire to quit, as proposed by the Lambert (2001) model of turnover intent. This quantitative cross-sectional study used two instruments to collect the responses for the research; the Schutte et al. (1998) Emotional Intelligence Scale and the Lambert Turnover Intent Scale (Lambert & Hogan, 2008). The two self-reported survey instruments were effective in collecting the subjects’ responses related to the topic and variables. Moreover, the instruments were user friendly in providing quality data for the statistical analysis. The normality of distributions were examined using the basic histogram analysis and the one-sample Kolmogorov–Smirnov test. Due to the lack of normality of the distributions, the Spearman nonparametric correlational test was utilized to examine any relationships between the variables and items of emotional intelligence and turnover intent. The statistical output revealed that certain demographical variables had a significant impact on the correlational analysis and the staffs’ level of activity in searching for other employment and their desire to leave or quit their jobs. This work includes an evaluation of the findings established in this research as they relate to prior scientific research on the variables and items of emotional intelligence and turnover intent in the field of corrections. Moreover, the implications of this research and recommendations for future research are included.

AdviserRobert Hockin
Source TypeDissertation
SubjectsManagement; Public administration; Criminology
Publication Number3427252

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