Virtual team effectiveness: An empirical examination of the use of communication technologies on trust and virtual team performance

by Thomas, Valerie Brown, Ph.D., CAPELLA UNIVERSITY, 2010, 144 pages; 3409362


Ubiquitous technology and agile organizational structures have enabled a strategic response to increasingly competitive, complex, and unpredictable challenges faced by many organizations. Using cyberinfrastructure, which is primarily the network of information, computers, communication technologies, and people, traditional organizations have extended their geographical boundaries through virtual teams and new workplaces unconstrained by space, time, or physical structures. Virtual teams are composed of geographically distributed individuals who communicate and coordinate with each other primarily through communication technologies to accomplish their work and to synthesize and advance knowledge. To achieve the purposes of the research study, participants received a survey to quantitatively measure the relationship between the use of different communication technologies and virtual team trust and productivity constructs. The Spearman rho correlation was used to determine the direction and significance of the relationships. Results suggest strong positive correlations between most communication technologies and virtual team trust and productivity.

AdviserJohn Klocinski
Source TypeDissertation
SubjectsManagement; Communication; Information technology
Publication Number3409362

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