The influence of emotional intelligence on the acceptance of organizational change

by Whalen, Damian S., Ph.D., CAPELLA UNIVERSITY, 2010, 130 pages; 3403248


The author examined the influence of emotional intelligence (EI) on the acceptance of organizational change among nonsupervisory employees in a small healthcare organization that had undergone a merger and reorganization. An examination of existing literature revealed a gap in research into the influence of EI on the acceptance of change. A phenomenological methodology was followed in order to bring to light the experience of employees during the course of a major change initiative. The results of the study indicated that moderate to high levels of EI, along with cognitive intelligence, personality traits, and organizational citizenship behaviors, have an influence on the acceptance of organizational change. The recommendations for future research suggested that further empirical testing of this proposition is needed.

AdviserGermain D. Ludwig
Source TypeDissertation
SubjectsBusiness administration; Management; Occupational psychology
Publication Number3403248

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