Patient satisfaction with postpartum teaching methods used by nurses

by Wagner, Debra Lynn, Ph.D., BARRY UNIVERSITY SCHOOL OF NURSING, 2009, 146 pages; 3400214

Abstract:

Background. Maternity nurses have a responsibility to provide extensive teaching to new mothers after they deliver their babies prior to discharge from the hospital. Since patient satisfaction is an important indicator of nursing care quality, it is incumbent upon nurses to know which method of discharge teaching enhances satisfaction.

Purpose. The purpose of this study was to determine the relationship between new mothers’ interaction with nurses using different methods to provide postpartum discharge teaching and their satisfaction with nursing care. The relationship between new mothers’ background variables and the level of their satisfaction with nurses’ teaching methods was also explored.

Theoretical framework. Cox’s (1982, 2003) Interaction Model of Client Health Behavior (IMCHB) provided the framework for this study.

Methods. A quasi-experimental, post-test design was used to measure patient satisfaction with two different teaching methods (the traditional method and the demonstration/return demonstration method) used by nurses to provide postpartum education. After they received discharge instructions from their nurse using one of the two methods, new mothers who delivered in a hospital in northeast Florida completed a demographic questionnaire and the Modified Client Satisfaction Tool, which measured satisfaction with discharge teaching.

Results. The data showed there was no relationship between new mothers’ background variables of age, marital status, and parity; their participation in postpartum discharge teaching by nurses; and satisfaction with nursing care. Results indicated that new mothers who received the traditional method of discharge instruction provided by nurses were just as satisfied as those who received the demonstration/return demonstration method of discharge instructions provided by nurses.

Conclusion. Implementation of discharge teaching should be tailored to the individual’s singularity and needs, using various methods to enhance delivery of postpartum health care teaching and their satisfaction with nursing care. Providing individualized care, based on the expressed needs of the patient, was demonstrated in this study to result in high satisfaction with nursing care with both methods of providing postpartum discharge teaching.

AdviserMary Bear
SchoolBARRY UNIVERSITY SCHOOL OF NURSING
Source TypeDissertation
SubjectsNursing; Health education
Publication Number3400214

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