A case study exploring the impact of managing workplace diversity on diversity awareness and employee job satisfaction

by Edwards Buckingham, Cheryl Demetria, Ph.D., CAPELLA UNIVERSITY, 2010, 89 pages; 3397665

Abstract:

According to Giovannini (“What gets measured gets done: Achieving results through diversity and inclusion”, 2004), diversity is any dimension that can be used to differentiate groups and people from one another, in which these dimensions can be visible or invisible. The existence of workplace diversity, within an organization or workplace, indicates that the organization or workplace is heterogeneous in terms of gender, race, and ethnicity, in which employees possess distinct elements and qualities, differing from one another (Robbins, 2003). Managing these elements can create a gamut of staffing related issues that are the main focal points for human resource departments. There are several key components associated with workplace diversity, issues concerning workplace diversity, and the management of workplace diversity. The intent of this study was to clearly define workplace diversity, examine the policies and procedures associated with workplace diversity management, and explore how managing workplace diversity can impact diversity awareness and employee’s job satisfaction. This study utilized the Workforce Diversity Questionnaire II (WDQ II) devised by Larkey (1996) to assess diversity awareness. The Job Satisfaction Survey (JSS) devised by Spector (1985) was used to assess employee job satisfaction. The results indicated that a moderate relationship exists between diversity awareness (as measured by the WDQ II) and employee job satisfaction (as measured by JSS) and that diversity characteristics (demographics) can potentially impact diversity awareness.

AdviserValerie Coxon
SchoolCAPELLA UNIVERSITY
Source TypeDissertation
SubjectsManagement; Labor relations; Ethnic studies; Organizational behavior
Publication Number3397665

About ProQuest Dissertations & Theses
With nearly 4 million records, the ProQuest Dissertations & Theses (PQDT) Global database is the most comprehensive collection of dissertations and theses in the world. It is the database of record for graduate research.

PQDT Global combines content from a range of the world's premier universities - from the Ivy League to the Russell Group. Of the nearly 4 million graduate works included in the database, ProQuest offers more than 2.5 million in full text formats. Of those, over 1.7 million are available in PDF format. More than 90,000 dissertations and theses are added to the database each year.

If you have questions, please feel free to visit the ProQuest Web site - http://www.proquest.com - or contact ProQuest Support.