The psychological significance of pop-up windows in online information processing
by Constantin, Corina D., Ph.D., THE PENNSYLVANIA STATE UNIVERSITY, 2007, 235 pages; 3393761

Abstract:

Used by User Interface designers and abused by online advertisers, pop-up windows are one of the most prevalent modalities in computing environments. Most often associated with delivering advertising content (which made them infamous) online, pop-up windows are also common offline where they deliver warnings, alerts, or other system information to computer users. Yet, little is known about how pop-ups affect the processing of information in and around themselves. The present study proposes that three different mechanisms, derived from attentional spotlight, limited capacity, and affect-as-information models, could explain the effects of pop-up presence on the extent and nature of information processing on a Web page. A 2 (same vs. different pop-up location) x 2 (number of pop-ups—one versus three) x 2 (pop-up content—advertisements vs. factoids) factorial experiment was employed to test the above-mentioned mechanisms. Free recall and recognition of the various news stories on the Web pages where pop-ups appeared were used to indicate the extent and nature of information processing. At the same time, facial EMG, skin conductance responses and heart-rate measures were measured in order to assess the attention-getting, interruptive, and annoying nature of pop-up windows that are implied in the three mechanisms. The findings suggest that pop-ups direct users‘ attention towards a specific location on the screen, and that information located in their vicinity benefits from this movement of the attentional spotlight. Theoretical and practical implications are discussed.

 
AdviserS. Shyam Sundar
SchoolTHE PENNSYLVANIA STATE UNIVERSITY
SourceDAI/A 71-02, p. , Mar 2010
Source TypeDissertation
SubjectsSocial psychology; Cognitive psychology; Web studies; Mass communication; Physiological psychology
Publication Number3393761
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