Impact of system development methodology use on employee role ambiguity and role conflict

by Cray, Chad J., Ph.D., CAPELLA UNIVERSITY, 2009, 100 pages; 3379652


The purpose of this research was to identify the impact system development methodologies may have on role ambiguity and role conflict experienced by information system developers. The primary research question addressed in this study was whether or not a correlation existed between role ambiguity, role conflict, and system development methodology use. Two mitigating factors considered during the course of this study were employee experience and the amount of time the system development methodology was employed by the organization. The primary research question and mitigating factors were divided into a total of five hypotheses, each of which was tested using the results of a survey sent to 1,000 software developers that belonged to the Institute of Electrical & Electronics Engineers (IEE). Based on the statistical analysis of the results of this survey, none of the hypotheses were tenable, which meant that the proposition that role ambiguity, role conflict, and system development methodology use were correlated was not supported by this study. One item of interest, however, was that the results of this study, compared to a similar study conducted over ten years ago, indicated that system development methodology use may have increased over the last decade rather than decrease as was predicted by the previous research.

AdviserApiwan Born
Source TypeDissertation
SubjectsManagement; Information technology
Publication Number3379652

About ProQuest Dissertations & Theses
With nearly 4 million records, the ProQuest Dissertations & Theses (PQDT) Global database is the most comprehensive collection of dissertations and theses in the world. It is the database of record for graduate research.

PQDT Global combines content from a range of the world's premier universities - from the Ivy League to the Russell Group. Of the nearly 4 million graduate works included in the database, ProQuest offers more than 2.5 million in full text formats. Of those, over 1.7 million are available in PDF format. More than 90,000 dissertations and theses are added to the database each year.

If you have questions, please feel free to visit the ProQuest Web site - - or contact ProQuest Support.