Technology has become a very effective tool for police officers in today’s world. Using these technological tools helps them in their daily tasks. One very effective tool is background investigation software. However, in a Southwestern Pennsylvania suburban police department this tool is not used to its fullest extent. The purpose of this qualitative research study was to identify the determining factors for the underutilization of background investigation software by police officers in the police department and to identify the functions of the software applicable to the specific tasks of the police department. This research study will outline what functions of the background investigation software was utilized and underutilized by the police officers; why are those functions utilized or underutilized; and what functions of background investigation software would the police officers want and not want to gain access to in their police department. This qualitative research study will explain how to answer the proposed problem. The data collected reflect the answers to that problem, and recommendations will be made to the chief of police at a police department. This research will add to the body of research concerning background investigation software in a police department.