Identifying critical dimensions that shape the business and information technology alignment process: A case study of a university

by Lewis, Nathan, Iii, Ph.D., CAPELLA UNIVERSITY, 2009, 119 pages; 3373465


The continuing innovation of hardware and software, and the uncertainty associated with the economics of business continuity will necessitate greater utilization and fit between technology and business. The purpose of this qualitative research was to identify, list, and describe dimensions used to enable alignment of the business unit and IT services. Six research questions were used to guide the study. This research focused on the four assumptions regarding the identification of the key dimensions of the alignment as process, content, structure, and strategy, using current literature. This research employed a systems approach to describe the interactive behavior of the content, process, strategy, and structure that exist between the business units of the organization and ITS. The research collected perceptual responses from face-to-face interviews with key members of the university. The findings showed the fact that technology has a prominent portion in the strategic planning process for the achievement of the university's mission and goals; and more attention and acknowledgement needs to be given collaboration between the different schools and college of the university; and more focus and attention in terms of distribution of financial resources to support strategic process. Additionally, there was the need to develop and maintain a business-ITS governance to guide the behavior and activities of ITS. The resolution of the alignment process was shown not to be the quick fix using traditional sequential strategies, but the implementation of a framework (model) that is fluid and sustainable for the business environment. The integration of process, content, strategy, and structure is an easy and adaptive model for practitioners to follow and scholars to investigate. Security is a very important consideration within all aspects of information technology and it was not overlooked, but determined to be of such importance to the implementation of alignment, that security should be the focus of its own empirical study. A follow-up study that focuses on the relationship between security and the critical dimensions of process, content, strategy, and structure should be conducted.

AdviserLawrence Ness
Source TypeDissertation
SubjectsManagement; Information technology; Higher education
Publication Number3373465

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