Recruiting, job satisfaction, and retention of seasonal workers: A phenomenological study of income tax preparers

by Long, Steven R., Ph.D., CAPELLA UNIVERSITY, 2009, 119 pages; 3372245


This research study utilized a qualitative, phenomenological approach to analyze key factors relative to successful recruiting, job satisfaction and retention of seasonal workers, in particular, professionals working in the income tax preparation industry. This approach was taken in order to capture the lived experiences of these individuals. This study involved the conduction of face to face interviews with twenty seasonal income tax professionals. Managing a seasonal workforce presents many challenges, including competing for the services of skilled workers with full-time employers, who can offer year-round work and other benefits. This study reveals that while monetary concerns are important to seasonal income tax professionals, other factors such as being treated with respect, the integrity of their employer, and having the opportunity to help people, are equally important.

AdviserCalvin Lathan
Source TypeDissertation
Publication Number3372245

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