How awareness, development, and maintenance of personal attributes impact the performance of HPI practitioners: A phenomenological study

by Aspell, Dee Dee, Ph.D., CAPELLA UNIVERSITY, 2009, 184 pages; 3371716


Practitioners of performance improvement are in a pivotal role in facilitating and leading processes designed to enhance human performance and which could have a broad impact on the wellbeing of societal stakeholders. While there are numerous resources that delineate processes for practitioners to develop awareness of competencies in the areas of cognitive knowledge and skills, there are no resources for practitioners to systematically develop awareness of competencies and attributes that reflect their personhood and that affect their performance. The purpose of this study was to understand the experiences and perceptions of seasoned practitioners, those who have facilitated performance improvement initiatives on a consistent basis over a 10-year time frame, regarding the extent to which and how they systematically became aware of, developed and maintained the competencies and attributes that reflected their personhood and that affected the quality of their performance. Qualitative data was collected using semi-structured interviews that elicited practitioner's descriptions of their concept of an effective practitioner, personal attributes, development of the personal attributes most important to their performance, pressures of decision making, development and maintenance of ethical practice, management of their personal biases, functionality amidst chaos and ambiguity, management of their mental and emotional abilities, and their personal and social competence. The themes that emerged from the participant's responses, and the qualities to which the participant's attributed their expert professional performance, and how they maintain their excellence were all interrelated. The personal attributes are dependent on what is learned and developed, and what is learned and developed is dependent upon the personal attributes.

AdviserKeith Johansen
Source TypeDissertation
SubjectsSocial psychology; Management; Occupational psychology
Publication Number3371716

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