The effectiveness of chief information officers in companies of central Florida as perceived by top-management-team members: An exploratory study

by Marino, Anthony J., Ph.D., CAPELLA UNIVERSITY, 2009, 174 pages; 3369003

Abstract:

The purpose of this study was to determine the holistic manner in which top management teams (TMTs) evaluate chief information officer (CIO) effectiveness in the areas of business knowledge, leadership ability, and communication, as well as the effectiveness of the CIO reporting level within the organizational hierarchy. These factors also directly affect the utilization of information technology within organizations. Members of TMTs were recruited from within organizations operating in central Florida for participation in this research. Utilizing qualitative methods, questions relating to business knowledge, communication effectiveness, leadership ability, and reporting level effectiveness of CIOs were asked of 16 participating TMT members representing eight different companies. A common thread throughout the responses is that the participants value business knowledge and excellent communication and leadership abilities in CIOs. If these attributes were not highly valued by a CIO, the CIO did not receive positive comments from the interviewees; the converse also held true. The separate attributes are also directly affected by the quality of the relationship between CIOs and TMTs as individuals and as a group.

AdviserMarc Muchnick
SchoolCAPELLA UNIVERSITY
Source TypeDissertation
SubjectsManagement
Publication Number3369003

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